FAQs
Questions, answered
Straight answers on our products, documentation, safe use and ordering.
Quality and credibility
Where can I find the product documentation?
Each product page has a Documentation tab with its patent references and supporting documents. Awards and certifications are listed on the Research and Recognition page.
What certifications are available?
The Research and Recognition page lists each certification with its issuing organisation and what it covers, where that is documented. A certification only covers the products and scope named on the certificate.
What do the patent references mean?
A patent number identifies an invention registered with a patent office, such as an ingredient, composition or process. A patent protects the invention. It does not, on its own, show that a product produces a particular health result. Each number on our site links to a public patent search so you can read the original record.
What is the company’s research background?
AFC was founded in Japan in 1969. Its products are developed by AFC-HD AMS Life Science Co., Ltd., headquartered in Shizuoka, Japan, through laboratory research in Japan.
Where can I find the original supporting documents?
Original certificates and award documents are linked from the Research and Recognition page. If you need a document that is not shown, contact us and we will send it.
Safety and responsible use
Who should consult a healthcare professional before using a product?
Speak to your doctor before use if you are pregnant or breastfeeding, take prescription medication, manage a long-term medical condition, are preparing for surgery, or are buying for a child.
Can a product replace prescribed medication?
No. Our products are not medicines. Do not stop, reduce or change any prescribed treatment without advice from the doctor who prescribed it.
What should customers know about individual results?
The doctor perspectives and customer stories on this site are individual experiences shared with permission. Results vary from person to person, and these accounts are not a promise of any particular outcome.
Shopping and delivery
How do I order?
Open a product, choose Add to cart, then go to checkout and enter your delivery and payment details. You will receive an order confirmation by email.
What is the return policy?
All sales are final: we do not offer refunds, returns or exchanges on purchased products, including for change of mind. If an order arrives damaged in transit or incorrect, contact us within 48 hours of delivery with your order number and photographs. Full details are on our Shipping and returns page.
How can I contact customer support?
Use the form on our Contact page. We reply by email.
Talk to us
Questions about partnership, distribution or an order. We reply by email.
L3-074, R&F Mall, Mercu 1, Jalan Tanjung Puteri 1
R&F Tanjung Puteri, 80300 Johor Bahru
Johor Darul Ta'zim, Malaysia